MGT 300

ORGANIZATIONAL INFORMATION -           Information is everywhere in an organization. -           Employees must be able to obtain and analyse the many different levels, formats, and granularities of organizational information to make decisions. -           An organization is performing by successfully collecting, compiling, sorting, and    analyzing  information. -           Levels, formats, and granularities of organizational information THE VALUE OF TRANSACTIONAL AND ANALYTICAL INFORMATION -           THE VALUE OF TIMELY INFORMATION -           Timeliness is an aspect of information that depends on the situation  : ·          Real-time information Immediate, up-to-date information ·          Real-time system Provides real-time information in response to query request THE VALUE OF QUALITY INFORMATION -           Characteristics of high-quality information include: ·          Accuracy ·          Completeness ·          Consisten

Organizational Structures ·          Organizational employees must work closely together to develop strategic initiatives that create competitive advantages. IT Roles and Responsibilities Recent IT-related strategic positions: 1.      Chief information officer (cio) -           Oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives. 2.      Chief technology officer (cto) -           Responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IT. 3.      Chief security officer (cso) -           Responsible for ensuring the security of IT systems. 4.      Chief privacy  officer (cpo) -           Responsible for ensuring the ethical and legal use of information. 5.      Chief knowledge officer (cko) -           Responsible for collecting, maintaining, and disturbing the organization’s knowledge. The Gap Between Business Personnel and IT Personnel ·          Business personnel po

1.      Efficiency and effectiveness ·          Efficiency IT metrics -           Measures the performance of the IT system -           Focus on technology and include :- §   Throughput §   Transaction speed §   Systems availability §   Information accuracy §   Web traffic §   Response time ·          Effectiveness IT metrics -           Measures the impact IT has on business processes and activities -           Focus on an organization’s goals, strategies, and objectives and include :- §   Usability §   Customer satisfaction §   Conversion rates §   Financial 2.      Benchmarking (base lining metrics) ·          A process of continuously  measuring systems results, comparing those results to optimal system performance and identifying steps and procedures to improve systems performance 3.      Metrics for strategic initiatives ·          Website metrics -           Abandoned registration -           Abandoned shopping carts -      

STRATEGIC INITIATIVES -           Supply Chain Management  ( SCM ) -           Customer Relationship Management ( CRM ) -           Business Process Reengineering ( BPR ) -           Enterprise Resources Planning ( ERP ) 1.      SUPPLY CHAIN MANAGEMENT  (SCM) ·          Involves the management information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability. ·          Four basic components of supply chain management include :- -           Supply chain strategy Managing all resources to meet customer demand -           Supply chain partner Partners throughout the supply chain -           Supply chain operation Schedule for production activities -           Supply chain logistic Product delivery process ·          Effective and efficient SCM systems can enable an organization to :- -           Decrease the power of its buyers -           Increase its own supplier power -           Increas