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CHAPTER 13 : E-BUSINESS

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E-BUSINESS ·          The Internet is a powerful channel that presents new opportunities for an organization to: -           Touch customers -           Enrich products and services with information -           Reduce costs ·          E-Commerce & E-Business -           E-commerce – the buying and selling of goods and services over the Internet (online transactions) -           E-business – the conducting of business on the Internet including, not only buying and selling, but also serving customers and collaborating with business partners (online transactions, serving customers and collaborating with business partner) Industries Using E-Business ·           E-business model – an approach to conducting electronic business on the Internet   1.         Business-to-Business (B2B) -           Electronic marketplace (e-marketplace) – interactive business communities providing a central market where multiple buyers and sellers can

CHAPTER 12 : INTEGRATING THE ORGANIZATION FROM END TO END - ENTERPRISE RESOURCE PLANNING

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Enterprise Resource Planning (ERP) ·         At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system ·          ERP systems automate business processes ·          ERP – bringing the organization  together -                                                                                                                         Organization before ERP -                                                                                                                  ERP bring Organization together    The Evolution of ERP    Integrating SCM, CRM, and ERP ·          SCM, CRM, and ERP are the backbone of e-business ·          Integration of these applications is the key to success for many companies ·          Integration allows the unlocking of information to make it available to any user, anywhere, anytime ·